Shipping Policy

Shipping Policy

We want your order to arrive safely and on time. Here’s everything you need to know about how we ship.

Order Processing

Orders are processed within 1–3 business days. We don’t process or ship on weekends or public holidays.

Delivery Times

Once shipped, please allow 7–15 business days for delivery. Times may vary based on your location and carrier conditions.

Tracking Your Order

You’ll receive a tracking number by email as soon as your order ships. Use it anytime to check your delivery status.

Delays

Pawsly is not responsible for delays caused by customs, weather events, or other circumstances outside our control. If your order is significantly delayed, please don’t hesitate to reach out — we’ll do our best to help.

Lost or Damaged Packages

If your package arrives damaged or goes missing, contact us at magassashopify@gmail.com within 7 days of the expected delivery date. Include your order number and a photo if applicable, and we’ll resolve it promptly.

Questions?

Email us at magassashopify@gmail.com — we typically respond within 1–2 business days.