Pawsly — FAQ Page
Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 7–15 business days depending on your location. You’ll receive a tracking number by email as soon as your order is on its way.
Do you ship internationally?
At this time, we ship within the United States only.
My order is taking longer than expected — what should I do?
Occasional delays can happen due to high demand or customs processing. If your order hasn’t arrived within 30 business days, email us at magassashopify@gmail.com with your order number and we’ll look into it right away.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. If you’re not satisfied with your purchase, email us at magassashopify@gmail.com to get started.
My item arrived damaged or defective — what now?
Email us at magassashopify@gmail.com within 7 days of delivery with a photo of the issue and your order number. We’ll send a replacement or issue a full refund — no need to return the item.
Who covers return shipping costs?
If you’re returning an item because you changed your mind, return shipping is the customer’s responsibility. If the item arrived damaged, defective, or incorrect, we’ll cover the cost.
How long do refunds take?
Once your return is received and approved, refunds are processed within 3–5 business days back to your original payment method.
Orders
Can I change or cancel my order after placing it?
We process orders quickly, so changes or cancellations are only possible within a few hours of purchase. Email us at magassashopify@gmail.com as soon as possible and we’ll do our best to help.
I didn’t receive an order confirmation — what should I do?
Check your spam or junk folder first. If it’s not there, email us at magassashopify@gmail.com with the name and email used at checkout and we’ll resend it.
How do I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also track your order anytime using our order tracking page.
Products
Are your products safe for pets?
Yes — every product we carry is designed specifically for pet use. If a product has specific usage or care instructions, you’ll find them listed on the product page.
Do you offer a warranty?
Manufacturing defects are covered under our 30-day return policy. If something breaks or malfunctions from normal use within that window, we’ll replace it or refund you.
Still Have Questions?
We’re happy to help. Email us anytime at magassashopify@gmail.com and we’ll get back to you within 1–2 business days.